Support - Frequently Asked Questions

Q: What is the difference between engineered and solid wood flooring?
A: Engineered: Flooring made up of layers of real wood veneers. The graining of each layer runs in the opposite direction of the layer above and below it, thus acting as a check and balance system, keeping the wood from expanding or shrinking too far in one direction. Engineered floors are ideal for areas of high humidity or dramatic temperature changes. It can be installed above, on or below grade using glue, nail, staple, or floating applications.

Solid: Generally a 3/4” thick solid piece of wood. It can be installed on or above grade by a staple or nail.

Q: Where can I purchase Hallmark Hardwood floor products and find out the pricing?
A: Hallmark Hardwoods mainly go through assign distributors for designated areas. Please click here to find a store near you or you may contact us at 1 (888) 551-0888 to speak to one of Hallmark Hardwood’s customer service representatives who will be glad to help you.

Q: Where can I find Hallmark Hardwood s warranty details?
A: To find Hallmark Hardwood’s warranty, please click here.

Q: I just had my floors installed and there is excess glue on the floors, how do I remove it?
A: This depends on the type of adhesive the installer used so we cannot answer that question specifically. Typically the adhesive can be removed with the appropriate cleaner recommended by the specific adhesive manufacturer. Please consult with your installation contractor or the adhesive label instructions.

Q: What is your recommendation on cleaning your products?
A: To find Hallmark Hardwoods Maintenance & Warranty Guide please click here.

Q: Should I glue, float, or nail your products?
A: (This is not a simple answer.) This depends on what your subfloor and other considerations related to the installation requirements are. Hallmark products can be installed by all three methods so that you have total flexibility to choose the best option for any circumstance. To view installation instructions please click here.

Q: Wear layer thickness is important to me, what is the size of the face veneer?
A: Heirloom and Hacienda have a 4mm wear layer, Silverado and Chaparral have a 2.5mm wear layer, Exotics have a 3.5mm wear layer, and Buena Vista has a 4mm wear layer. For more specifications, please click here.

Q: Should I wax my floors?
A: No. Hallmark Hardwoods have a very easy to clean, stain resistant and durable finish coating applied at the factory. There is NO need to EVER to Wax a Hallmark floor. To see full maintenance instructions please click here.

Q: Can I install your products in the bathroom?
A: Generally No. Partial Bath where there is no shower or bath is acceptable. However, use of Hallmark in a full bath is not recommended due to the high amount of water found in a bathroom. The decision to install Hallmark Hardwoods in a bathroom should be made with extreme caution. Water and wood do not mix, and Hallmark specifically excludes moisture damage from our warranty.

Q: Is your floor okay to go over radiant heat?
A: Yes, under specific conditions with specified products. To view Radiant Heat Guide please click here.

Q: I am a floor covering dealer interested in selling your products. Who do I contact?
A: You’re always welcome to contact us by phone, fax, or email. Contact information can be found here.